FAQ

We've put together answers to some of the questions we receive most often to make your shopping experience with Necklix easy, clear, and worry-free.

Where is Necklix located?

Necklix is based in the United Kingdom. Our business address is:

74 Marne St, London W10 4HW, United Kingdom

Do you offer free shipping?

Yes. We are pleased to offer free standard shipping on all orders delivered within the United Kingdom. There is no minimum purchase required.

How long does delivery take?

Orders are usually processed within 1–2 business days (Monday to Friday).

Once your order has been dispatched, delivery typically takes 5–7 business days.

Estimated total delivery time: 6–9 business days (Monday to Friday).

Please note that delivery times are estimates and may occasionally vary due to courier delays or other unforeseen circumstances.

Will I receive an order confirmation email?

Yes. As soon as your order is successfully placed, you'll receive an order confirmation email containing your purchase details and confirmation number.

Do you provide order tracking?

Yes. Once your order has been shipped, we'll send you a shipping confirmation email with your tracking number.

Tracking information is generally available within 24–48 hours after your package has been dispatched.

What is Necklix's Return Policy?

We offer a 30-day return policy for eligible items.

For complete information about return eligibility, exchanges, and refunds, please visit our Return and Refund Policy page, where you'll find step-by-step instructions for submitting a return request.

How can I request a return?

To begin a return, simply email us at support@necklix.store.

Please include your order number along with the reason for your return so our support team can assist you as quickly as possible.

Are there any items that cannot be returned?

All products may not be eligible for return due to hygiene, safety, or clearance sale conditions.

If any item has return restrictions, they will be clearly stated on the product page before you complete your purchase.

Customer Support

For any questions or assistance, please contact us:

Address: 74 Marne St, London W10 4HW, United Kingdom

Phone: +1 650 667-1441

Email: support@necklix.store

Our customer support team is committed to providing prompt, friendly, and reliable assistance. We're here to help with any questions about your order, shipping, returns, or our products, ensuring your experience with Necklix is smooth and enjoyable.