Refund policy
At Necklix, your satisfaction is important to us. We want every customer to enjoy a smooth and worry-free shopping experience. Please read our Return and Refund Policy before placing your order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders delivered within the United Kingdom.
1. 30-Day Return Window
You may request a return within 30 days of receiving your order.
To qualify for a return:
- Items must be unused, unworn, and unwashed.
- All original tags and labels must remain attached.
- Products should be returned in their original packaging whenever possible.
- A valid proof of purchase, such as your order number or confirmation email, is required.
Returns that do not meet these conditions may not be eligible for approval.
2. How to Start a Return
To request a return, please contact our customer support team at support@necklix.store.
After reviewing your request, we will provide you with:
- Return instructions
- The return shipping address
- A return shipping label, where applicable
Please note that returns sent without prior authorization cannot be accepted or processed.
3. Damaged, Defective, or Incorrect Items
We recommend inspecting your order as soon as it arrives.
If you receive:
- A damaged item
- A defective product
- The wrong item or incorrect size
Please contact us within 48 hours of delivery at support@necklix.store and include clear photos of the issue. Our team will review your request promptly and arrange a suitable resolution, which may include a replacement, exchange, or refund where appropriate.
4. Exchanges
We are happy to offer exchanges for the following situations:
- Damaged or defective products
- Incorrect items received
- Incorrect size shipped due to our error
All exchanges are subject to product availability. If the requested replacement is unavailable, we will work with you to provide an alternative solution.
5. No Restocking Fees
Necklix does not charge any restocking fees.
Eligible returns are processed without additional handling or restocking charges.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved:
- The refund will be issued to your original payment method.
- Refunds are typically processed within 5–7 business days.
- In most cases, the refund will be completed within 7 business days after approval.
Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.
7. Discounts and Promotions
Refunds are issued based on the amount paid at checkout.
Discount codes, promotional offers, or special pricing that were not applied during purchase cannot be added or refunded after an order has been placed.
Customer Support
For any questions or assistance, please contact us:
Address: 74 Marne St, London W10 4HW, United Kingdom
Phone: +1 650 667-1441
Email: support@necklix.store
Our customer support team is committed to providing timely assistance and ensuring your shopping experience with Necklix is simple, secure, and enjoyable.