Shipping policy

Thank you for choosing Necklix. We are committed to delivering your order safely and on time while providing clear and transparent shipping information. Please review our Shipping and Delivery Policy before placing your order.

This policy applies to all orders delivered within the United Kingdom.

Order Processing Time

  • Orders are processed within 1–2 business days.
  • Processing takes place Monday through Friday, excluding public holidays.
  • Orders placed on weekends or holidays will be processed on the next available business day.

Order Cut-Off Time

Daily Cut-Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London)

  • Orders placed before the daily cut-off time are typically processed on the same business day.
  • Orders received after the cut-off time will begin processing on the next business day.

Shipping Method and Transit Time

Shipping Method: Standard UK Shipping

Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Shipping Time: 5–7 business days
  • Estimated Delivery Time: 6–9 business days (Monday to Friday)

Please note that delivery estimates are provided as a guide only. Shipping times may occasionally vary due to factors beyond our control, including courier delays, severe weather, high order volumes, or public holidays.

Shipping Charges

  • Free Standard Shipping on all orders.
  • No minimum purchase is required to qualify for free shipping.

Delivery Address

Orders are shipped to the delivery address entered during checkout.

Please review your shipping information carefully before completing your purchase. Necklix is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details provided by the customer.

Order Changes and Cancellations

If you need to update or cancel your order, please contact us as soon as possible at support@necklix.store.

We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, modifications or cancellations may no longer be possible.

Order Tracking

  • A shipping confirmation email will be sent once your order has been dispatched.
  • Tracking information is generally available within 24–48 hours after shipment and can be used to monitor your delivery.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe or appears to be delayed, please contact us at support@necklix.store.

Our customer support team will investigate the shipment with the courier and work to resolve the issue as quickly as possible.

Customer Support

For any inquiries or assistance:

Address: 74 Marne St, London W10 4HW, United Kingdom

Phone: +1 650 667-1441

Email: support@necklix.store

Our customer support team is here to assist you with any shipping-related questions and is dedicated to providing a reliable, transparent, and stress-free shopping experience.